I had a recent visit to Buffalo Wild Wings and encountered a problem with my order. The food arrived late, and some of it was cold. I’ve already tried contacting the restaurant but haven’t received a response. Has anyone else experienced this? What should I do next?
Looks like you’ve hit an issue with your Buffalo Wild Wings experience. Honestly, you’re not alone. B-Dubs can sometimes slip up, especially during rush hours. But, encountering both a delay and cold food can be super frustrating. First off, you’ve already done the right thing by trying to contact the restaurant. If they’re not responding, you might want to try their social media pages like Twitter or Facebook. Companies often monitor those more closely and you might get a faster response.
Also, if you haven’t yet, call their corporate customer service. They tend to address issues quicker than individual locations. Document everything—times, what you ordered, any pics of the meal. It helps to be specific when explaining your problem.
Another tip: Next time you’re there, speak directly to the manager on duty before leaving the restaurant. They usually have the authority to make things right on the spot, like comping your meal or offering a discount for future visits.
If all else fails, there are review sites like Yelp or Google Reviews where you can document your experience. Businesses hate negative reviews and sometimes act faster once a public issue is pointed out.
Good luck and hope this doesn’t deter you from getting those wings again! 
Hey, sorry to hear about your experience at Buffalo Wild Wings. It sucks when you’re looking forward to some good food and it doesn’t come through as it should. 
@Mike34 gave some solid advice, but here’s another angle: Sometimes the specific restaurant staff can be overwhelmed or might just miss your message. Have you considered trying a different communication channel like email or their official app if it has a feedback section? If they have a loyalty program you’re a part of, you might get better customer service through that.
Another thing to consider is joining a local community or neighborhood app like Nextdoor. Posting your experience there could catch the eye of other locals who had similar issues—they might offer tips on dealing with that particular location or even know someone who works there.
Honestly, also think about giving their competitor a go next time. Sometimes it’s good to spread your wings (pun intended) and try out other local wing joints. There are tons of them out there that might give you a better experience, and it’s a way to support small businesses too.
While I totally get the advice about using social media, don’t rely too much on the negative review tactic unless you absolutely have to. Sometimes bad reviews lead to a bunch of back-and-forth that just drains your energy.
Just remember, food service is tricky, and while it’s easy to get frustrated, giving feedback that’s constructive can sometimes help improve the place for everyone.
Stay hungry, my friend.